Can't Retrieve Results

[Claire Riley]

Hi

Any pointers please to be able to see results on the app?

Been using Maprun for a few years but had awful issues yesterday at an event. I use MaprunG on a Garmin watch and usually download watch > Garmin connect/Strava > Maprun. Yesterday the download from Garmin connect option seems to have gone from the app. So I used the Strava option. But Maprun didn't associate the track with the event Cracoe (UK, North Yorkshire, NYMBO, Summer 2024). In desperation, deleted the app from phone, uploaded app again. Tried to create track from Strava again, Bingo! track associated with event. BUT, I can only view my track on a desktop version of Maprun via a browser. Have asked someone else who can get the results on phone app and apparently my results can't be seen on the app when they view all the results for the event.

I can't tell as when I try to view results all I get is "Retrieving Results....Please wait..." and a spinning green circle. So I cant actually view the results.

Have deleted the app again and uploaded, not fixed it. I've had this as an issue in the past.  I've looked at all the settings in the app and can't see anything obvious to change. I'm using an Iphone running the latest iOS 17.7.

Help would be greatly appreciated.

Regards

Claire

[Peter Effeney]

Claire,

Sorry to hear of the problems.

There haven't been any versions of MapRun that have removed the Garmin option. Maybe you weren't in Watch Mode at the time ... Go to Options and Settings > GPS Watch Mode (and check that it is ON)

The Strava option can't automatically know which event you ran in... It's just using the track file from Strava, so you need to have the relevant event open at the time you get the track from Strava.

Retrieving Results .... We've had no other reports of issues, so:
- is your internet connection good?
- check that you are not behind a corporate firewall that is blocking access (turn off wifi and try just with cellular)

I can see your result both online and via the MapRun App on my phone.

If the above doesn't help getting to the bottom on this please send more details to [e-mail]

Regards

Peter