Error Emailing checksite Track

[iann]

Hi,  I'm just using the Checksite functionality for the first time.
After I've finished the course I can view the resulting track but when I try and Email Track from the Results it seems that Maprun tries to open the PayPal app (gets as far as the splash screen and freezes).
I then uninstalled PayPal from my phone and tried Email Track again and now get the following MapRun error:
Error Emailing
PlatformException (not_available, No email clients found! null, null

The email app that I use on the phone I'm using for checksites is gmail.
Any ideas how to get my track file?

Regards, Ian

[Peter Effeney]

Ian,

That's not something I've seen before. All that MapRun does is make a call to Android or iOS to open the standard email client to send the GPX file as an attachment to an email.

Generally if you are on an iPhone, you would need to be using Apple's mail system. Gmail should be fine on Android.

If you are sill having issues, please send some more details to [e-mail]

Peter

[iann]

Thanks Peter, I checked it with Maprun on a different phone and the email function worked on that so yes it looks as if the issue is with my Android phone settings for the email client.

[John]

Hello

I too am getting the PlatformException(not_available, No email clients found!, null, null) error message when I try to email course checking tracks to allow me to upload the GPX files and and pins into OCAD to tweak the map.

I've done this several times in past months (and it's a great facility) andf it's worked fine but this week it just won't work despite me using the same Android phone- I have managed to export the route I followed to Strava and export a GPX file form there, so I've got my route but all of the pin locations (on control points) and notes are still not available.

Any thoughts/help gratefully received!

John

[Peter Effeney]

John

MapRun6 makes a request to the Android Operating System to use the default Email client to send an email. This message is saying that Android can't find your email client. MapRun6 code hasn't changed in over a year, so it's possible that an update or change on your phone has broken something.

A few things to try:
- look at the settings on your phone to see if there is a problem with the setting for the default email client (This is done differently on different versions of Android, so maybe Google your specific situation)
- trying using Gmail (if that is not your default email)
- try MapRun version 7 (although this won't help exporting a track you have already recorded in MapRun6)

If you still have problems, please email the details to [e-mail] (ie Android version, make and model of phone, the email client you are using).

Peter

[Wdavis]

I am getting the same message, no default email set, and cannot find a way to set a default email for the Lenovo tablet.
But, maprun7, 'emailing a log file' works fine, with a popup offering several apps including Gmail.
Is there a difference in Maprun7 in the way Email is called, between 'email a log file' and 'email a track' ?
The check site pins that i collected were 2 hours of work, plus 2 hours drive each way.
Can I get at the results file thru Google Files, or is it it inside a database?
Strava upload works, but dropped pins are not kept.
Thanks, Warwick

[Peter Effeney]

Warwick,

Emailing a track is working fine on my test Android device.

Maybe the simplest solution is that you upload the result and let me know the details via email. I'll get the file from the server and send it to you.

Peter

[nstockham]

Hi. I am a new user so please forgive me if this has been asked and answered before. I had the same issues but resolved it when installing the native IOS mail app. However, while I am able to receive the gpx. file, I cannot figure out how to get the comments that I made and all of the dropped pin data. Could you advies please? Thanks!

[Peter Effeney]

Hi,

You should see the pins with their names included in the GPX file.

Open it in GoogleEarth (or similar).

Peter

[nstockham]

Hi Peter. Many thanks - that worked! I am a complete newbie to this so really appreciate the help. Ta

[MichaelRaz]

This might also help if you used the drop waypoint feature.  On my apps page http://MapRun.raz-family.ca the first app will pull out the waypoint from the GPX file and convert them to. KML file while maintaining any names or description you added.  This can be dropped into Google earth and/or used to, with some tidying up, I to a kml that can be used with MapRun.