MapRun not getting my track from Garmin Fenix7

[Jbraesmith]

Each time I have used MapRun in the last three months I have been unable to get the “track”from Garmin. It used to work but doesn’t seem to now. I get the option to use “previous track” but when I select I still get the message no track for user.

[Peter Effeney]

Hi,

In the MapRun App, log out of Garmin, and then log back in. (in Options & Settings)

Make sure you log in with the same Garmin account as you are using in Garmin Connect for your watch.

If there are still problems, work through this document step by step, and email [e-mail] with the specific step
at which you encounter problems:

https://maprunners.weebly.com/uploads/6/8/6/6/6866500/maprung_detailed_fault_diagnosis_v2.pdf

Peter