Maprun won't sync Garmin

[AndyB]

I recently ran a PeakRaid event using MapRun. The course synced from the app to my Garmin fenix5. Everything went swimmingly - I ran the event, the controls pinged and the event saved to my Garmin Connect l and Strava accounts. However, when I try to download the track to MapRun and the PeakRaid results page it says that the track doesn't exist. I've tried to downloaded the track from my Strava account - it wants a 4 number lock code which isn't the event pin. I'm at a loss - any ideas?
PS The privacy settings for the event have be set to public - so I don't think to that's the issue but

[Peter Effeney]

Andy

On not finding your track in MapRun:
- just check you are logged in (in MapRun) to the same Garmin account as your watch is attached to.
- otherwise, I can't think of a reason... Has it worked for you before, and not just this time?
- all the activities on that Garmin account should appear in the list of "Get Track from Garmin" so you can easily test this but just recording a brief activity with your watch, sync'ing to Garmin Connect, and then you should see that activity in "Get Track from Garmin".

On the Strava side:
- I can't picture at which part of the process you are being prompted for a code. Please send a screen shot (or more details)

Peter

[AndyB]

Thanks for the reply - Re Garmin Connect sync'ing I get nothing at all on the get tracks from ... page. The get from Strava had the Danebridge track tho' it's as I've recorded more than 4 activities since then.
I downloaded the track/event to my Garmin watch and ran the course with no issues - Are the download of the of course and the subsequent uploading of my track/results done using different systems - So I can do 1 and not the other?
Sorry to be ludite about this
Thanks
Andy

[pauladdison]

Andy

Can you please get in touch so that I can try to help with this:
Paul Addison, Danebridge Peak Raid Administrator.
Please contact me via [e-mail]

Paul