No data for user

I haven't run for a couple of months. I have updated MapRun on my phone and Garmin Fenix 5.
MapRun added the run data to my Garmin account, visible as a Trail Run, but in the app I have a No Data For User error. Choosing the Strava option gives a latlong -1 error.
I have logged out and in to Garmin and my watch ID is correct.

[Peter Effeney]

Jim,

Have step through of this document and if you still have problems, send more details to [e-mail]

https://maprunners.weebly.com/uploads/6/8/6/6/6866500/maprung_detailed_fault_diagnosis_v3.pdf

Peter